If you tried to make a payment on the website and it was not successful, we recommend following these steps:
Verify that all the information entered is correct, including card number, expiration date, and CVV code.
Make sure the name you entered on the website matches exactly the name shown on your card.
Ensure your card is a VISA or MasterCard.
If you don’t have the CVV code (the three-digit number on the back of your card), open your card app or contact your bank to obtain it.
Check that your card is not expired or blocked.
Make sure your card has no restrictions and is enabled for international online payments.
Ensure that the 3D Secure system is active in your online banking.
Verify that the available balance on your card is sufficient to cover the payment amount.
Confirm that you haven’t reached your daily or monthly spending limit or exceeded the number of permitted transactions.
Use an updated browser without extensions or blockers that may interfere with the necessary redirects to complete the process.
Make sure your session has not expired due to inactivity and that you have a stable Internet connection during payment.
Check for any security restrictions applied by your bank or card issuer.
Remember that you can also try another available payment method in your country.
If the issue persists after following these steps, our team is always available to assist you — you can contact support 24/7 by sending an email to the address listed in the Contacts section.