3D Secure is an additional security system for online payments made with credit or debit cards.
It helps verify that the person making the payment is truly the cardholder.
How does it work?
When you make an online purchase:
You enter your card details.
You are redirected to your bank’s authentication page.
You must confirm the transaction using an authentication method, such as an OTP code via SMS, a notification in your banking app, a fingerprint, or facial recognition.
Only after this verification is the payment authorized.
How to activate it?
In many banks, the 3D Secure code is enabled by default.
If it isn’t active on your card, access your banking app or online banking service, or contact your bank to activate it.
Do I need it for payments on SimpleEscort?
Yes, before making a payment on the website, make sure it’s active!
If an error related to the 3D Secure system appears during payment, it means that an issue occurred during the authentication required by your bank to authorize the transaction.
This issue may be due to various reasons — for example, the operation wasn’t confirmed through the bank app, your card might have restrictions on online or international purchases, or the cardholder authentication wasn’t completed successfully.
What to do?
We recommend verifying that your card is enabled for online and international payments, checking that the 3D Secure service is active in your online banking, or contacting your bank to review any failed authentication attempts.
For any doubts or support needs, our team is always available — you can contact assistance 24/7 by sending an email to the address indicated in the Contacts section.